Where our data comes from

We list 24,416 NDIS providers across Australia. Almost all of that comes from two public datasets the NDIS Quality and Safeguards Commission publishes itself. We did not ask each provider first, and we think it is fair that you know that plainly rather than discover it.

Everything we hold about a provider is a business detail — a registered name, an ABN, a business phone number, a service area. Nothing here describes a person receiving care.

The NDIS Commission's public register of registered providers. A published CSV of every registered provider, their ABN, registration groups and outlet addresses. This is where most names, phone numbers and office locations come from.

The NDIS Provider Finder. The Commission's own public directory of providers who agreed to be listed in it, which also carries service areas and contact details.

Provider websites. For a small number of listings we read the provider's own public website to find a current contact address. This covers 710 of the contact details we hold. More on that below.

The Geocoded National Address File (G-NAF). Suburb names, postcodes and centre points come from G-NAF, published by Geoscape Australia and licensed under CC BY 4.0. Incorporates or developed using G-NAF © Geoscape Australia licensed by the Commonwealth of Australia under the Open Geo-coded National Address File (G-NAF) End User Licence Agreement.

You may have found this page because it appeared in your server logs. Our crawler identifies itself as:

caresproviders-directory/1.0 (+https://caresproviders.com/about-our-data)

What it does, and does not do:

• It reads your robots.txt first and obeys what it says. A site that disallows us is not crawled.
• It reads your home page and, if you have one, your contact page. Nothing else.
• It looks only for a business email address or phone number already published there.
• It runs once, paced slowly, not on a schedule.
• It only believes a contact address on your own domain. An address belonging to your web designer or an analytics service is discarded.

If you would rather we did not, email privacy@caresproviders.com and we will stop and remove what we found.

For every fact on a listing we record which source it came from, the exact page or file, and the day we read it. Ask us about any detail on your listing and you will get an answer like:

We took your website from the NDIS Quality and Safeguards Commission's public register of registered providers on 23 August 2026.

These records are append-only. A later import adds a new entry rather than overwriting the old one, so we can still tell you what we published last month, not only what we publish today.

You do not have to justify the request, and you do not need an account to make it.

• To correct something: email privacy@caresproviders.com with your ABN and what is wrong. We aim to reply within 5 business days and to correct a factual error within 10.
• To be removed entirely: email privacy@caresproviders.com with your ABN and ask to be unlisted. We aim to remove the listing within 10 business days.
• An unlisting is permanent. We keep only the ABN and the fact that you asked, so a later import cannot quietly add you back.

If you would rather manage the listing than remove it, you can claim it and edit it yourself.

Unpaid results are ordered by how complete and current a listing is — confirmed coverage first, then how much we can actually tell you, then distance. Nothing about that ordering is for sale.

A provider can pay to be promoted in a specific suburb. A promoted listing appears at the top of that suburb's results and is labelled Promoted on the listing itself, with a note above the results saying how many you are seeing. You will always be able to tell which positions were paid for and which were earned.

Two things a promotion cannot do. It cannot put a provider in a suburb they have not confirmed they serve, and it cannot promote a listing too thin to act on — paying moves a provider up among real answers, it does not turn an empty listing into the first thing you see.

Sponsored placements in the separate labelled slot work the same way: clearly marked, and outside the unpaid ordering.

Publishing a public register is one thing; publishing a contact address read from a provider's own website is a closer call. We have taken the cautious route — a contact we found ourselves is never treated as proof of identity and can never receive a verification code — but we are taking advice on it, and this page will say what we conclude.

See also our privacy page, which covers what we hold about visitors rather than providers.